Appendix 1 Appendix II Appendix III Appendix IV Appendix V Appendix VI
 |  | 
 CANA 
 
Council of Albany Neighborhood Associations
  
Code Enforcement & Quality of Life Committee 
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CEQL Survey Overview 
  
What prompted survey? 
  
    Many of us have made a significant commitment to living in the City of
    Albany. Some of us have had opportunities and choices as to whether we live
    in the Capital District, Albany or elsewhere. We have elected to live within
    the City of Albany because of its quality of life, the cultural and property
    values, the convenience of nearby shopping, a good public transportation
    infrastructure and so much more. We want living within the City of Albany to
    be the best there is and have grown concerned that perhaps our complaints,
    while not as severe as in other municipalities, were not being heard by the
    various city departments. We also wondered if other people around the city
    felt as we did. 
    Our intention was to come up with a device to gauge where everyone’s
    concerns lie and to what extent they may differ from one part of the city to
    another. It also would establish a benchmark against which any future
    progress can be measured. 
   
 
How was it designed? 
  
    The survey was developed through the efforts of the Code Enforcement and
    Quality of Life Committee (CEQL) which represents the Council of Albany
    Neighborhood Associations (CANA). Committee members reflected a broad cross
    section of the community. Members of the committee include: 
    
      
        
          
            Joan Byalin Dominick Calsoloro 
            Pat Hancox Andrew Harvey 
            Bruce Hungershafer Colin McNight 
            Harold Rubin Marggie Skinner 
            Elfreda Textores Craig Waltz 
           
         
       
     
   
 
David Phaff, Chairperson 
  
    The CEQL Committee attempted to identify issues of concern that affected
    or influenced quality of life issues. The methodology was simple. 1) List
    every possible issue, 2) Merge overlapping issues, 3) Group issues according
    to a loosely defined set of types and keep it to one side of an 8.5" x
    11" sheet of paper. 
    While the committee reached a consensus, we realize that it was not
    possible to mention every single issue. 
      
      
    
      
     
     
    CANA ~  Code
  Enforcement & Quality of Life Committee
 
   
CEQL Survey Overview  (continued)
This survey would not have been so successful without the support of a number
of individuals and organizations. The following are to be commended for their
efforts. 
  | The Mayor’s Office, City of Albany |  
 
  For their valued input towards the concept of the survey. 
 
    | The Albany Times Union |  
 
  For the printing and distribution of the surveys 
 
    | Stewart’s Shops |  
 
  For allowing collection boxes in Albany stores 
 
    | Albany Public Library |  
 
  For allowing collection boxes in the main library and its branches 
 
    | Albany City Schools and the Citywide Albany PTO |  
 
  For cooperating on the distribution and collection of surveys to the
  elementary school grades. 
 
    | SUNYA – Institutional Research |  
 
  For assistance in preparing the data 
    
 
What we were expecting? 
Valid sampling – 
  
    It was hoped that we would receive sufficient responses as to represent a
    valid statistical sampling for the community at large as well as the
    individual neighborhoods. While not every neighborhood was represented, most
    that were represented were statistically acceptable. 
   
 
Tenant community 
  
    Of all dwelling units within the City of Albany, including single family,
    two family or multiple family dwellings, most units are occupied by tenants
    and it was hoped that this community at large would be well represented in
    the survey. Unfortunately, the tenant community was not as well represented
    as we would have liked. 
   
 
Barometer or report card 
  
    If nothing else, this survey gives us a starting point to which future
    surveys can be compared. In reality, the results have indicated the valid
    concerns that appear across the city as well as some neighborhood-specific
    issues. 
   
 
Resulting Action 
  
    It is hoped that with the data as it exists, the City of Albany will
    attempt to focus on some of these issues by working with the various
    neighborhood associations. For those individuals or organizations qualified
    to further analyze the data, we look forward to their insight and guidance
    in identifying the myriad of issues, seeking viable solutions to the issues
    and coming up with a more effective survey in the next year. 
    
      
     
   
CANA ~  Code
Enforcement & Quality of Life Committee
 
   
CEQL Survey Overview  (continued)
Details Relating to Survey: 
  | There were two versions of the survey. Version I, shorter, less specific and
  lacking demographic questions, was distributed through several neighborhood
  associations. Version II, a more comprehensive survey including demographic
  questions, was distributed through the efforts of Albany Times Union in
  conjunction with Stewart’s Shops, The Albany Public Library System and the
  Albany City School District and Citywide Parents Teachers Organization. The
  results of Version I were converted to Version II’s format. |  
  | Distribution |  
 
  The Albany Times Union printed 26,000 surveys that were distributed as
  follows: 
  
    6,000 to elementary schools 
    Boxes of 80 to: 
    
      
        5 Albany Public Library & branches 
        9 Stewarts Shops 
       
     
    Balance distributed in Saturday edition of newspaper 
   
 
    | There was no public relations or advertising effort made in conjunction
    with the survey. |  
    | The survey yielded over 1300 responses or five percent. |  
 
  
    More than half were "qualified", which meant they included the
    required demographic detail and checked off no more than twelve
    "issues". 
    Most returns were mailed in. The majority came from the newspaper insert,
    followed by those from the Stewart’s Shops and the Albany Public Library
    and its branches. We found that from all the elementary schools combined, we
    received a very small response. This poor showing was attributable to timing
    of the survey so late in the school year as well as inadequate promotion and
    participation with the teachers. 
      
   
 
Overall Survey Results 
In an attempt to maintain data integrity, preliminary comparisons of the
issues selected were made of the "qualified" versus
"unqualified" responses to ascertain whether either group showed a
significant statistical difference in their choices. It was found that the
difference between each group for identical issues was within five percent. This
provided us with some degree of assurance that even though one group failed to
provide demographics or may have checked off too many issues, their concerns
were pretty much in line with the "qualified" group. 
In considering the effort to compile and analyze this data please keep the
following in mind: 
    | Not all respondents answered each question or selected the requested
    "five most significant issues". One common complaint was that we
    were limiting participants to only five choices when some people felt they
    should have the option of checking off more than five issues. |  
    | Some people invented names for neighborhood associations that did not
    exist. This made them difficult to attribute to a particular area. |  
    | A few individuals attempted to submit more than 10 identical or very
    similar surveys, presuming that no one (sane) person would ever be apt to
    review each and every survey. They were wrong. One person did. Only one
    survey was allowed where conspicuous abuse was determined. The extras were
    not allowed. |  
 
  
CANA ~  Code
Enforcement & Quality of Life Committee
 
   
CEQL Survey Overview  (continued)
  
    | The original intent was to tie each survey with its address reference to a
    particular neighborhood. This was only modestly successful, with about half
    of the respondents providing such information. We recognize that in areas
    such as Pine Hills, the neighborhood is so large that using it as a locator
    may be ineffective. Consideration was given towards using city wards as
    locators but there was insufficient time and resources to convert the data. |  
    | Some results will not total 100% or may conflict depending how forms were
    filled out. |  
    | Fortunately, none of the surveys were postmarked from Palm Beach County,
    although a few were illegible and there were three rejected ballots from the
    Town of Colonie. |  
 
DEMOGRAPHIC DATA - in identified neighborhoods 
Male 208 
Female 387 
Undetermined 182 
  
Age Distribution Chart 
 Own/Rent 
Of identified surveys, most respondents indicated that they (or presumably a
family member/partner) owned the dwelling that they lived in by a 5:1 ratio. We
recognize that this is not indicative of the Albany population at large and it
reinforces the need to reach out to the tenant community to assure adequate
representation. 
Some of the tallies per neighborhood were: 
Own Rent 
  
    
      
        
          
            Pine Hills 93 25 
            Beverwyck 19 2 
            New Scotland/Whitehall 53 2 
            Arbor Hill 4 7 
            Delaware 63 13 
              
           
         
       
     
   
 
CANA ~  Code
Enforcement & Quality of Life Committee
 
   
CEQL Survey Overview  (continued)
  
Neighborhoods Represented 
The number of neighborhoods represented totaled twenty-nine. Of the total,
twenty (in Bold Type) were considered
statistically acceptable and six were considered marginal. 
  
    | 
       NEIGHBORHOOD  | 
    
       RESPONSES  | 
    
       STATISTICALLY  | 
   
  
    | 
      
     | 
    
       IDENTIFIED  | 
    
       ACCEPTABLE  | 
   
  
    | 
       Arbor Hill  | 
    
       14  | 
    
       Yes  | 
   
  
    | 
       Beverwyck  | 
    
       21  | 
    
       Yes  | 
   
  
    | 
       Buckingham/Crestwood  | 
    
       42  | 
    
       Yes  | 
   
  
    | 
       Campus  | 
    
       5  | 
    
       ?  | 
   
  
    | 
       Center Square  | 
    
       32  | 
    
       Yes  | 
   
  
    | 
       Delaware  | 
    
       84  | 
    
       Yes  | 
   
  
    | 
       Dunes  | 
    
       1  | 
    
       No  | 
   
  
    | 
       Helderberg  | 
    
       51  | 
    
       Yes  | 
   
  
    | 
       Hudson Park  | 
    
       22  | 
    
       Yes  | 
   
  
    | 
       Krank Park  | 
    
       6  | 
    
       ?  | 
   
  
    | 
       Lincoln Park  | 
    
       3  | 
    
       ?  | 
   
  
    | 
       Manning Blvd.  | 
    
       7  | 
    
       Yes  | 
   
  
    | 
       Mansion  | 
    
       19  | 
    
       Yes  | 
   
  
    | 
       Melrose  | 
    
       27  | 
    
       Yes  | 
   
  
    | 
       New Albany  | 
    
       23  | 
    
       Yes  | 
   
  
    | 
       New Scotland/Whitehall  | 
    
       58  | 
    
       Yes  | 
   
  
    | 
       Normanskill  | 
    
       6  | 
    
       Yes  | 
   
  
    | 
       North Albany/Shaker Park  | 
    
       15  | 
    
       Yes  | 
   
  
    | 
       Park South  | 
    
       33  | 
    
       Yes  | 
   
  
    | 
       Pastures  | 
    
       1  | 
    
       No  | 
   
  
    | 
       Pine Hills  | 
    
       120  | 
    
       Yes  | 
   
  
    | 
       Point of Woods  | 
    
       8  | 
    
       Yes  | 
   
  
    | 
       Second Ave.  | 
    
       41  | 
    
       Yes  | 
   
  
    | 
       Sheridan Hollow  | 
    
       8  | 
    
       ?  | 
   
  
    | 
       South End  | 
    
       5  | 
    
       ?  | 
   
  
    | 
       Upper Washington Ave.  | 
    
       41  | 
    
       Yes  | 
   
  
    | 
       Washington Park  | 
    
       18  | 
    
       Yes  | 
   
  
    | 
       West Hill  | 
    
       18  | 
    
       Yes  | 
   
  
    | 
       Westland Hills  | 
    
       8  | 
    
       ?  | 
   
 
  
  
  
CANA ~  Code
Enforcement & Quality of Life Committee
 
   
CEQL Survey Overview  (continued)
  
Statistical Citywide Overview 
General Issue Groups 
There were six general issue group categories: 
Family Issues 
Social Issues 
Environmental Issues 
Health Issues 
Buildings Issues 
Enforcement Issues 
While not indicative of specific concerns or the intensity of such concerns,
the following charts indicate the average response rate towards each of
these six categories on a neighborhood basis. 
  
Top GENERAL issues by category across city 
  
Family - Overview 
  
      | Drugs, unattended children were most significant issues |  
      | Issues were predominant concern in neighborhoods considered lower income |  
      | 39% across city disparity between all neighborhoods |  
   
 
  
  
CANA ~  Code
Enforcement & Quality of Life Committee
 
   
  CEQL
Survey Overview (continued)
Social – 
  
      | Public Schools, Walking police patrols, loitering |  
      | More even distribution across city and neighborhoods |  
      | 24% disparity – highest to lowest |  
   
 
  
Environmental 
  
      | Noise, lighting, illegal businesses, city cleanliness |  
      | 13% disparity, but do not be misled – |  
      | some of the top issues came from this group |  
   
 
  
CANA ~  Code
Enforcement & Quality of Life Committee
 
   
  CEQL
Survey Overview (continued)
Health 
  
      | Garbage issues, sidewalk shoveling, street repair, dogs |  
      | 25% disparity – Lower response level is the exception |  
   
 
  
Buildings 
  
      | Boarded up or abandoned buildings, Rental property maint., illegal
      parking lots |  
      | 20% disparity |  
   
 
  
CANA ~  Code
Enforcement & Quality of Life Committee
 
   
  CEQL
Survey Overview (continued)
Enforcement & penalty issues 
  
      | Building code, incentives for compliance, complaint resolution process,
      parking rules |  
      | Remove nbhd w/ unacceptable sampling, |  
      | Results all over the place. |  
   
 
  
Top issues throughout city 
Of aprox 40 issues, 13 drew at least 20% response rate. 
1. Residential Property maint - 40% 
2. Drug dealers/Drug houses 
3. Winter sidewalk shoveling 
4. Noise from loud car radios, parties 
5. Garbage in streets & yards 
6. Sidewalk & street repair 
7. Overall city cleanliness 
8. Animal droppings not being picked up by owners 
9. Public schools & education 
10.Abandoned buildings 
11.Boarded up buildings 
12.Garbage rules not followed 
13.Parking rules & enforcement 
  
  
CANA ~  Code
Enforcement & Quality of Life Committee
 
   
CEQL Survey Overview  (continued)
  
Top 3 Issues by Neighborhood – See APPENDIX I for charts, APPENDIX
II for data 
    | Arbor Hill Drugs, City Cleanliness, Public schools |  
    | Beverwick Residential prop maintenance, Public schools, Noise |  
    | Buckingham/Crestwood Schools, Sidewalk & street repair, Winter
    sidewalk shoveling |  
    | Campus Public schools, 13 others each got 20% |  
    | Center Square Walking police patrols, Resid. prop maintenance, Noise |  
    | Delaware Resid. prop maintenance, Noise, City cleanliness |  
    | Helderberg Schools, Sidewalk shoveling, Dog droppings |  
    | Hudson Park Abandoned/boarded up bldgs, City cleanliness, Panhandlers |  
    | Krank Park Drugs, Abandoned/boarded up bldgs, Garbage & Noise |  
    | Lincoln Park Noise, Drugs, City cleanliness |  
    | Manning Noise, Sidewalk/street repair, Drugs |  
    | Mansion Drugs, garbage, noise |  
    | Melrose Resid. prop. Maint., Winter sidewalk shoveling, Dog droppings |  
    | New Albany Resid. prop. maintenance, Garbage, Building related issues,
    Noise |  
 
    | New Scotland/Whitehall Sidewalk & street repair, Drugs, Dog droppings,
    Winter shoveling |  
    | Normanskill Dogs, Winter walks, City cleanliness, Lack of trees |  
 
    | North Albany/Shaker Drugs, Dogs not under owner control, Resid. rental
    property maint. |  
    | Park South Drugs, Buildings, Garbage |  
    | Pine Hills Resid. rental prop. maint., Noise, City cleanliness |  
    | Point of Woods Animal droppings, Sidewalk shoveling, Noise |  
    | Second Ave Noise, Residential rental prop. maint., Garbage |  
    | Sheridan Hollow 28 isses of 20% or higher!! Drugs, Unattended children,
    Buldings |  
    | South End Drugs, Lack of incentives, Noise |  
    | Upper Washington Sidewalk shoveling, Noise, Residential rental prop.
    maintenance |  
    | Wash Park Drugs, Resid. rental prop maintenance, Buildings, Master plan |  
    | West hill Drugs, Buildings, Sidewalk & street repair |  
    | Westland Hills Sidewalk/Street repair, Drugs, Walking police ptrls, Dog
    droppings |  
 
Most Popular Write-in Complaints 
  | Speeding police cars without emergency signals turned on |  
  | Vehicles ignoring traffic signals & posted speeds |  
 
CANA ~  Code
Enforcement & Quality of Life Committee
 
   
CEQL Survey Overview  (continued)
  
After reviewing this data and the basic conclusions we have arrived at, the
questions remain: 
  
      | What of all this? |  
      | What are the reasons benind these issues? |  
      | What can be done to remedy some if not all of these? |  
      | Who is supposed to do it? |  
      | What is next? |  
   
 
  
  
This Is Not The Conclusion…. 
We have collected the data. It is statistically correct. It does require a
more thorough analysis by qualified professionals. Some of the data can be used
by individual neighborhoods to better focus their efforts if they were not
already aware of their residents’ perceptions. 
What is necessary at this time is action on the part of the city to digest
the information and work with each neighborhood in coming up with a plan to
resolve many of their issues. This is not all going to happen at once. It will
be one or two issues at a time. It is a joint effort that requires rethinking
some of our priorities and an increased level of cooperation among all parties. 
We are certain that the city has the expertise and capability to improve upon
this rating by its citizens such that next year, when we perform the sequel to
this survey, we will all be proud of our accomplishments. 
  
CANA ~  Code
Enforcement & Quality of Life Committee
 
   
CEQL Survey Overview 
  
  
APPENDICIES 
I  NEIGHBORHOOD ISSUES – CHARTS 
II  NEIGHBORHOOD ISSUES – DATA 
III  CITY WIDE CHART & DATA 
IV  DATA MATRIX 
V CEQL Questionnaire # 1 
VI CEQL Questionnaire #2 
  
  
  
  
  
  
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